As a small business, we try our best to make our work efficiency and make our customers satisfied.
(Affected by Covid-19, there might be some delay on the delivery).
- We ship worldwide!!!!
- Shipping cost:
- USA: Standard shipping(USPS) - free; Express shipping - USD23.
- Canada, Australia, New Zealand, United Kingdom, Italy, Spain, France, Mexico, Germany, UAE, Saudi Arabia, Singapore, Thailand, Belgium: standard shipping - USD5.5 (Free above USD100); Express shipping - USD23.
- Other countries: Express shipping - USD23
- Orders above US$159 enjoy free express shipping for all shipping countries.
- We don't ship to the regions/countries: Chile, Qatar, Kuwait, Puerto Rico, Réunion Island and remote regions in some countries.
- Shipping time:
Standard shipping: 7-12 business days
Express shipping(DHL/UPS/TNT/FedEx): 3-5 business days
In some rare circumstances and busy season like Christmas, New Year, etc ,it might take above 25 days via standard shipping as the custom and carrier facilities have heavy workload during this time. So please order and choose the shipping method accordingly!
Items that CAN'T be returned:
- Earrings or piercing items. For customer's hygiene and protection purposes, we don't accept piercing items return.
Items that CAN be returned:
- You receive a wrong item. Email us with title: "Wrong Item Received- Order ID"
- The item you think you receive is defective. Email us with title: "Defective Item Received - Order ID".
- We accept our customers return non-pierced items within 1 week of receiving the items.
When you return:
- The returned items should be in original condition, in original package, put in original gift box. And they should be sturdy wrapped in case of any damage during the delivery.
- A tracking number should be provided to us after shipping it back.
- Customer will be responsible for the return shipping fee.
Please contact us at firstname.lastname@example.org for any return purposes.