Order & Shipping

We ship worldwide and customs duties and taxes are covered.

Country	Shipping time
United States	5-15 business days
Europe	6-15 business days
UK	5-10 business days
Canada	7-15 business days
Australia	6-14 business days
Rest of world	7-15 business days

Fast Shipping to the U.S. usually takes 7-10 business days.

Express shipping usually takes 3-5 business days.

Notes:

Orders are usually dispatched from our warehouse within 1–3 business days after being placed.
Delivery times vary by courier and cannot be guaranteed, as delays may occur due to peak seasons, traffic, or weather conditions.
Shipments to remote areas may take longer, and in some cases delivery can take up to 4–6 weeks.
Please ensure your shipping address is correct. We are not responsible for address errors, lost packages, or delays once the order has left our facility.
At this time, we do not offer express shipping in some countries.

Order & Pay

1, How do I order?

- Click the item you'd like to purchase

- Select the quantity, size, color and "Add to your cart"/"Buy it now"

- Fill in your address, choose delivery method and payment method to check out.

2, What payment method do you accept?

We accept PayPal, credit cards and debit cards (Visa, Mastercard, American express)

Note: We do not have any access to your Credit card or Debit card information.

3, Can I cancel my order?

Our team works very efficiently and quickly to process your orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at info@meideyajewelry.com.

4, How can I find my orders?

When you receive an order confirmation it means your order is accepted by us. We suggest you save the order confirmation for any future convenience.

5, Why my order is rejected?

We may cancel or deny any orders for various reasons. For example, if the personal information you provided is incorrect or have a record for non-payment of debt.

Your order will be proceed until we receive the full payment.

6, How do I exchange?

To exchange, please contact us at contact@meideyajewelry.com. Let us know your order number and which item and what size you would like to exchange for?

Customers are responsible for the shipping fee or processing fee of the exchanged items.

Shipping:

1, What's the order processing time?

Orders are usually shipped out in 1-3 business days, depending on our workload.

2, Do you ship worldwide?

Yes, we ship worldwide.

3, How long does take to get my order?

Receiver country and the time orders are placed all affect the shipping time. Generally:

Standard shipping : 7-15 business days

Fast shipping : 7-10 business days

Express shipping(DHL/UPS/TNT/FedEx): 3-5 business days

In some rare circumstances and busy season like Christmas, New Year, etc ,it might take above 25 days via standard shipping as the custom and carrier facilities have heavy workload during this time. So please order and choose the shipping method accordingly!

4, Where is my order?

Please track your order in https://www.17track.net/en

Or simply send us an email at contact@meideyajewelry.com, we will track the order for you.

5, Why doesn't the tracking information update?

Once your package leaves our country, the tracking information won't be updated until the package passes your country's custom. When the bar code on the package is scanned, information is updated.

6, Do I need to pay taxes in the order?

No taxes or duties are needed via standard shipping. In some rare condition, taxes or duties are occurred when packages are shipped to European with express shipping.

If taxes or duties required you to pay by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.

For more taxes information, please contact your local customs office.

7, Why my package is bounced back to you.

There could be several reasons that your package is sent back to us:

- Receiver address is incorrect

- Receiver address is uncompleted

- Package is unclaimed in the office beyond the stipulated time.

If it's buyer's responsibility, you have to pay the extra shipping fee to ship it back to you.

Warranty:

Do you have a warranty on your jewelry?

Yes. Every stainless steel piece from Meideya is covered by our Lifetime Color Warranty. Items made from other materials, such as sterling silver or brass, are not covered by any warranty.

Meideya's Lifetime Color Warranty

We stand behind the finish on our stainless steel jewelry. If you experience a significant color issue with the gold or silver finish, you may submit a claim at any time. Once approved, you are eligible for a replacement or store credit.

Coverage includes:

Significant gold or silver color issues on stainless steel jewelry

Does not include:

Lost jewelry
Discoloration of stones, pearls or threads
Normal wear and tear (including scratches and minor damage)
Damage caused by misuse, accidents, impact, or improper storage
Free gifts and promotional items
Items made of sterling silver or brass

Broken / Faulty Item Warranty

If you receive a faulty item, or your stainless steel jewelry breaks or loses a stone because of a manufacturing defect, you have 90 days from the delivery date to submit a claim. Once approved, you are eligible for a replacement or store credit. We will replace the item when possible. If a replacement is unavailable, store credit may be issued.

Coverage includes:

Manufacturing defects
Faulty or malfunctioning components, such as clasps and settings

Does not include:

Lost jewelry
Normal wear and tear (including scratches, bent rings, and stones lost through everyday wear)
Damage caused by misuse, accidents, impact, or improper storage
Free gifts and promotional items
Items made of sterling silver or brass

Warranty terms

Store credit issued from a warranty claim is intended solely for obtaining a replacement item, is considered final sale, and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit reflects any promotional discounts applied to the original purchase. Items must have been purchased from meideyajewelry.com. Please keep the affected item, as it may be required for the claim. Meideya Jewelry reserves the right to deny any warranty claim.

To submit a claim, email info@meideyajewelry.com with the following information:

Your order number
Which item is affected
A description of the problem
Photos, plus a short video if needed (for example, for clasps)
Your current shipping address

Please refer to our detailed care guide to maintain the beauty of your jewelry.