Return Policy

Cancellation:

If you want to cancel your order, please reach us at info@meideyajewelry.com within 12 hours your place the order. After 12 hours, orders can't be cancelled as they might have already been proceeded. 

Cancellation or exchanges during sale time is not allowed. 

Returns:

Items that CAN'T be returned:

- Earrings or piercing items. For customer's hygiene and protection purposes, we don't accept piercing items return.

Items that CAN be returned:

- You receive a wrong item. Email us with title: "Wrong Item Received- Order ID"

- The item you think you receive is defective. Email us with title: "Defective Item Received - Order ID".

- We accept our customers return non-pierced items within 2 week of receiving the items.

Note: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

When you return:

- The returned items should be in original condition, in original package, put in original gift box. And they should be sturdy wrapped in case of any damage during the delivery.

- A tracking number should be provided to us after shipping it back.

- Customer will be responsible for the return shipping fee and any possible custom fees.

Please contact us at info@meideyajewelry.com for any return purposes.

Refund:

1, We don't refund when the product is still in shipping.

2, We don't refund/cancel your order after 12 hours since you have made the purchase. As your order might have already been processed.

3, The shipping cost (especially express shipping fee) can't be refunded if the item is shipped, except wrong or defective items.