If you want to cancel your order, please reach us at email@example.com within 12 hours your place the order. After 12 hours, orders can't be cancelled as they might have already been proceeded.
Cancellation or exchanges during sale time is not allowed.
Items that CAN'T be returned:
- Earrings or piercing items. For customer's hygiene and protection purposes, we don't accept piercing items return.
Items that CAN be returned:
- You receive a wrong item. Email us with title: "Wrong Item Received- Order ID"
- The item you think you receive is defective. Email us with title: "Defective Item Received - Order ID".
- We accept our customers return non-pierced items within 1 week of receiving the items.
When you return:
- The returned items should be in original condition, in original package, put in original gift box. And they should be sturdy wrapped in case of any damage during the delivery.
- A tracking number should be provided to us after shipping it back.
- Customer will be responsible for the return shipping fee.
Please contact us at firstname.lastname@example.org for any return purposes.
1, We don't refund when the product is still in shipping.
2, We don't refund/cancel your order after 12 hours since you have made the purchase. As your order might have already been processed.
3, The shipping cost can't be refunded if the item is shipped, except wrong or defective items.